All items purchased before 1pm Monday to Friday will always be dispatched same day.
Please note we are unable to post orders on Sunday’s and Bank Holiday periods when the Post Office is not open. There may be a short delay during the busy Christmas period and also during SALE times.
Eco & Ethical Mailing Methods
Being Eco and Ethical is always important to us and we will continue to use biodegradable mailing bags, recyclable content mailing bags and recycle mailing bags and boxes and encourage all our customers to recycle their mailing bags. We may wrap items in acid free tissue paper or an alternative recycled paper product. We will never use printed material for address labels as all our address labels are hand written on recycled paper as we DO NOT use toner cartridges or printers. We will continue to use our local Post Office as keeping a Post Master employed is very important to us. We believe in fair wage and being Ethical is always in our minds.
We always send items FREE ‘second class’ postage service via Royal Mail, which takes approximately 2-5 days to arrive. Alternatively for a small £1.50 fee, we can happily upgrade to the ‘first class signed for’ postage service via Royal Mail.
All UK orders totaling more than £50 will automatically be sent FREE ‘first class signed for’ postage service via Royal Mail or via the insured ‘special delivery’ Royal Mail service.
If items are required urgently, we are more than happy to provide an Express service via Royal Mail for £6.99.
A tracking reference number can be provided on request and orders can be monitored via the Royal Mail website.
We are more than happy to post Internationally using a trackable service provided by Royal Mail for £8.99, which takes approximately 5-10 working days to arrive. We may use an alternate postage service depending on destination.
All International orders totaling more than £100 will automatically be sent FREE using a fully trackable service provided by Royal Mail. We may use an alternate postage service depending on destination.
Please note : we are not responsible for any import taxes or duty charges on customer purchases.
Strawberry Meerkat Loyalty Points
From the 1st February 2020 we are proud to introduce a Loyalty Point System. For every £1 you spend, you will receive 1 point. For example, 100 points can be redeemed for the equivalent of £1.00 on the Website. Points are available on any purchase on the Website including any purchases made via a payment plan. Points shall be awarded on a payment plan when the Order is paid for in full. We reserve the right to amend your point balance if you return items to us.