Terms & Conditions
Thank you for browsing through our Strawberry Meerkat Boutique website. By doing so, you agree to be bound by our terms and conditions which may be subject to change.
You must not link our website to any products or endorsements without prior permission by us.
Law and Jurisdiction
Purchasing products through our website will be governed by English law. Any disputes in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Strawberry Meerkat Boutique are committed to ensure your privacy is protected in accordance with the new legislation as at 25th May 2018.
We know of your name, address and contact details such as your email address once an Order has been placed. This information is never disclosed to a third party or sold to a third party. We may use your demographic information for research purposes only and this is never disclosed to a third party or sold to a third party.
We may periodically contact you with offers or promotions. We also may contact you if there is a query or problem with your Order.
We only use a very advanced, sophisticated and secure website which ensures your details are kept secure at all times.
We use social media platforms such as Facebook, Twitter and Instagram and may respond to you if we are ‘tagged’ or mentioned in your posts. We may monitor this information to improve our service or products to you.
Pricing and Availability
All products are stated in GBP and are inclusive of VAT, or stated otherwise.
We ensure all our prices, descriptions and imagery are accurate and up-to-date and may be subject to change at our discretion. If we discover an error after the customer has made a purchase, we shall of course notify the customer as soon as possible and this may result in a full refund.
All our products are subject to availability. If goods are out of stock or if we discover an error after the customer has made a purchase, we shall of course provide a full refund.
We offer payment plans on most items, simply choose the ‘payment plan’ option at the checkout. A small NON-REFUNDABLE 15% deposit is taken when you set up your payment plan and your item(s) are placed to one side up to a period of 30 days. An email will automatically be sent summarising your payment plan Order and will be followed up with email instructions on how to pay the balance of your payment plan. Payment plans must be paid within a strict 30 day period, unless a PRIOR written arrangement is made with Strawberry Meerkat Boutique. Partial payments are also welcome at any time, simply quote your Order number when paying directly. If no communication is made by the customer, especially after repeat attempts by email or otherwise, then Strawberry Meerkat Boutique will delete your payment plan Order and your deposit will not be refunded.
Postage and Customer Details
We shall always obtain a proof of postage reference for all orders which shall either be automatically emailed to the customer, or shall be available upon customer request.
We cannot be held responsible for items which are lost in transit or items which are sent to an inaccurate postal address. The customer is fully responsible for ensuring their address and contact details are kept up to date.
Please refer to the Shipping and Postage section on our website or please contact firstname.lastname@example.org for further information.
As of Friday 20th March 2020, we are reducing the number of Post Office trips from twice daily to 5 times per week. We are only going at quiet times, sanitising immediately before, during and after our visit.
We are taking additional precautions with deliveries we receive. All deliveries are cleaned before entering our Office and Stock Room. Please note : no virus is transmitted via any items we sell.
Strawberry Meerkat Loyalty Points
From the 1st February 2020 we are proud to introduce a Loyalty Point System. For every £1 you spend, you will receive 1 point. For example, 100 points can be redeemed for the equivalent of £1.00 on the Website. Points are available on any purchase on the Website including any purchases made via a payment plan. Points shall be awarded on a payment plan when the Order is paid for in full. We reserve the right to amend your point balance if you return items to us.
Returns and Refunds
Strawberry Meerkat Boutique always ensure customer satisfaction is our priority and resolve any issue friendly and swiftly if a problem arises.
We kindly ask the customer to contact us as soon as possible (preferably within 14 days of dispatch) on email@example.com if you are not entirely happy with any purchase.
We happily accept returns on unworn items in their original packaging and with original tags attached. We may not issue a full refund if any item does not meet this criteria. The customer must pay for returns and we do not refund customers this postage cost unless Strawberry Meerkat Boutique has made a genuine mistake.
Our Contact Details
Strawberry Meerkat Boutique would love to hear from you
For all sales enquiries, please contact firstname.lastname@example.org
For all returns and refunds, please contact email@example.com
For all other enquiries, please contact firstname.lastname@example.org
New Brands may happily contact us on email@example.com
Our postal address is Strawberry Meerkat Boutique Limited, 7 Cavendish Road, Worsley, Manchester M28 2TQ.